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FAQs

To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us.

Can we view the products before buying?

Yes we have a showroom in the UK at 811-813 Wandsworth Road, London SW8 3JF. We are open Monday to Friday from 9am to 6pm and Saturday from 10am to 5pm.

If you are coming down to see a particular product, please call us in advance so that we can make sure we have the product that you would like to see available in the Showroom.

Do we have a particular item in stock?

We have most items in stock. If we do not then it will be stated on the product page. Also if you try to purchase an out of order item, our on line shop will not let you add the item to your basket unless it clearly states that the item is a pre order item.

What is your returns policy?

Jasmine Living does not operate on a sale or return basis, therefore all sales are final. If however, you are unhappy with your purchase you may return it to us within 7 days of receipt.  We will endeavour to exchange your items, or refund you if a replacement is not available.

Please note all goods must be returned as new in a saleable condition in original packaging.  Please wait for authorisation from a Jasmine Living representative before scheduling your shipment. The responsibility for the return delivery, and costs lie with the customer unless goods are faulty. Upon return, the goods will be inspected and a refund made within 7 days. We also suggest that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.

How long does shipping take?

We try our best to have your order with you as soon as possible. All items that are in stock at the time of ordering will be dispatched within 5 working days.

How long does delivery out of the UK take?

On average, delivery to most EU countries will take between 7 to 14 days following the 5 working day dispatch period.

What is the minimum for custom orders?

If you would like to place a custom order the minimum per colour and style is 40 units. Custom order delivery time will be advised on request.

Please contact us for more details and a quote.