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Returns Policy


Jasmine Living does not operate on a sale or return basis, therefore all sales are final. If however, you are unhappy with your purchase you may return it to us within 7 days of receipt.  We will endeavor to exchange your items, or refund you if a replacement is not available.
 
Please note all goods must be returned as new in a saleable condition in original packaging.  Please wait for authorization from a Jasmine Living representative before scheduling your shipment. The responsibility for the return delivery, and costs lie with the customer unless goods are faulty. Upon return, the goods will be inspected and a refund made within 7 days. We also suggest that you obtain a proof of postage certificate when returning goods as we cannot be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt) and a completed returns form.
 
Faulty or damaged goods:
 
Jasmine Living conducts thorough checks of all products before orders are released. You must contact us within seven days of the date of delivery if any of the goods are faulty or are not as ordered. If you do not inform us within seven days, then we will accept no liability for items said to be damaged/faulty/incorrect on delivery. Items that we agree are faulty or not as ordered will be replaced at no extra charge. If an exact replacement is not possible a credit note will be issued.
 
Jasmine Living will not accept returns of items that have been damaged through misuse, neglect, accident or intent. As stated above, we will only accept returns (including those deemed faulty) in original packaging.
 
 
We endeavour to ensure that all goods supplied are safe and compliant with any relevant standards with regard to the specific intended and stated use for the goods. Jasmine Living cannot be held responsible for defects arising from misuse or mishandling of goods. Any fault or damage to the goods supplied should be reported to us immediately, failure to do so may affect the warranty if applicable.